PRIVACY POLICY
Effective Date: 19 May 2026
Introduction
At Adhyay, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you interact with our website, inquiry forms, journeys, communications, or services.
By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
About Adhyay
Adhyay is a curated spiritual and cultural journeys vertical by Journeys by Lakshurious, focused on thoughtfully crafted experiences across India and beyond.
Our journeys are designed with a strong emphasis on detail, comfort, cultural immersion, privacy, and seamless execution.
Information We Collect
We may collect personal information when you:
• Submit an inquiry form
• Register interest in a journey
• Contact us through email, phone, WhatsApp, or social media
• Subscribe to updates or newsletters
• Participate in an Adhyay journey or experience
The information collected may include:
Personal Information
• Full name
• Phone number
• Email address
• Residential city or address
• Date of birth or age (where relevant)
• Emergency contact details
Journey & Preference Information
• Travel preferences
• Dietary preferences or restrictions
• Accommodation preferences
• Wellness or accessibility requirements
• Communication preferences
Identification Information
Where required for bookings, permits, flights, hotel check-ins, or government registrations, we may collect government-issued identification documents such as:
• Aadhaar
• Passport
• PAN Card
Health & Wellness Information
For certain journeys, especially spiritual, remote, or high-altitude experiences, we may request limited health-related information to ensure safety, comfort, and appropriate arrangements during the journey.
This may include:
• Medical conditions
• Mobility concerns
• Emergency medical information
Such information is handled with additional care and confidentiality.
Information We Do Not Collect
We do not intentionally store:
• Debit or credit card details
• Online banking credentials
• Biometric information
All online payments are processed through secure and encrypted payment gateways compliant with applicable industry standards. Adhyay does not store or retain card or banking credentials on its servers.
How We Use Your Information
We use your information to:
• Plan and coordinate journeys
• Process bookings and registrations
• Provide customer support and updates
• Share itinerary details and travel information
• Improve our services and guest experience
• Send newsletters or future journey updates (only if you choose to receive them)
• Meet legal and regulatory requirements
By submitting your inquiry or booking, you consent to receive journey-related communication through WhatsApp, phone calls, SMS, or email.
Photography & Media
During journeys or experiences, photographs and videos may occasionally be captured for documentation or storytelling purposes.
Any use of guest images, videos, testimonials, or recordings for marketing, social media, or promotional purposes will only be done after guest permission.
Group photographs or ambience visuals where guests may appear incidentally may be used unless specifically requested otherwise.
Guests may decline photography or request removal of content at any time.
Photography, videography, and drone usage may be restricted at certain venues and must comply with local regulations.
Sharing of Information
We do not sell or trade your personal information.
Information may only be shared on a limited and need-to-know basis with trusted service partners involved in delivering the experience, including:
• Hotels and hospitality partners
• Transport providers
• Local coordinators
• Airport assistance services
• Emergency or medical support providers (where required)
Only the minimum necessary information is shared.
Cookies & Website Data
Our website may use cookies and similar technologies to improve user experience, website functionality, analytics, and security.
This may include:
• Browser type
• Device information
• IP address
• Pages visited
• Time spent on the website
You may disable cookies through your browser settings, although certain website features may not function properly.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, or loss.
Access to personal information is restricted to authorized personnel and trusted partners directly involved in service delivery.
While we strive to use commercially acceptable means to protect your information, no digital system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary for:
• Journey operations
• Legal compliance
• Accounting purposes
• Future guest servicing and continuity
Identification documents submitted for operational purposes may be deleted after completion of the journey unless legally required otherwise.
You may request deletion of your personal information at any time, subject to applicable legal obligations.
Deletion requests are typically processed within 30 business days, subject to legal and operational requirements.
Third-Party Links
Our website or communications may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, policies, or content of such external websites and encourage users to review their respective privacy policies.
International Guests
For international travelers and NRIs, personal information may be processed or stored in India or through trusted service providers involved in journey operations.
Appropriate safeguards are maintained in accordance with applicable laws.
Safety & Journey Advisory
Certain journeys may involve uneven terrain, walking distances, altitude conditions, weather-related challenges, or physically demanding environments. Guests are advised to assess their personal health and mobility suitability before booking.
Guests are strongly encouraged to maintain comprehensive travel and medical insurance coverage.
VIP darshans, helicopter services, special access privileges, and priority entries remain subject to government approvals, temple administration policies, weather conditions, and operational feasibility.
Force Majeure
Adhyay shall not be held liable for delays, cancellations, modifications, or disruptions caused due to:
• Natural disasters
• Extreme weather conditions
• Political unrest
• Strikes
• Government restrictions
• Pandemics or health emergencies
• Temple closures or Shrine Board restrictions
• Road blockages
• Security advisories
• Acts beyond reasonable operational control
Adhyay acts as a curator and facilitator of experiences and shall not be held liable for unforeseen incidents, injuries, delays, losses, or disruptions caused by third-party service providers, weather conditions, government actions, or circumstances beyond operational control.
Your Rights
Subject to applicable laws, you may:
• Request access to your personal data
• Request correction of inaccurate information
• Withdraw consent
• Request deletion of your information
• Opt out of promotional communications
Requests may be made using the contact information provided below.
Legal Compliance
This Privacy Policy is intended to comply with applicable Indian laws, including:
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
Where applicable, international privacy regulations may also apply.
Grievance Officer
In accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, users may contact our designated Grievance Officer for concerns related to personal data, privacy, or information handling practices.
Grievance Officer Details:
Name: Chirag Dharewa
Email: chirag@lakshurious.com
Phone: 9007008081
All grievance requests are typically acknowledged and addressed within 30 business days.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes.
The latest version will always be available on our website with the updated effective date.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Adhyay · Journeys by Lakshurious
Email: journeys@lakshurious.com
Phone / WhatsApp: 9625845915
Registered Address: A62, A Block, Sector 65, Noida, Uttar Pradesh 201309
Our Privacy Commitment
At Adhyay, privacy is approached with the same care, discretion, and attention to detail with which every journey is designed.
Your trust, comfort, and confidentiality remain deeply important to us.